Terms & Conditions

1. TERMS & CONDITIONS

Terms & Conditions
Last Updated: 04/02/2026

Welcome to Doxtree (“we”, “our”, “us”, “Platform”).
By accessing or using our website and services, you agree to comply with the following Terms and Conditions.

1. About Our Services

Doxtree is an online platform providing document-related compliance and certification facilitation services, including but not limited to:

• UDIN Assistance Services

• Document Verification Support

• Compliance Documentation Services

• Professional Facilitation Services

All services are provided through internal processing and/or authorized professionals.

2. User Eligibility

By using Doxtree, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding agreement

• The information provided is accurate and complete

3. Order Placement & Processing

• Placing an order on Doxtree means you are requesting a professional service.

• Service processing starts only after successful payment confirmation.

• Users must submit correct documents for timely completion.

Doxtree reserves the right to reject any request if documents are incomplete or suspicious.

4. Payments

All payments are processed securely via Razorpay through:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

By making payment, you authorize Doxtree to begin service processing.

5. No Guarantee of Government Approval

Doxtree provides facilitation services only.
We do not guarantee approval, acceptance, or timelines controlled by government portals or external authorities.

6. User Responsibilities

Users agree:

• Not to upload fraudulent documents

• To cooperate during verification

• To provide accurate information

Misuse may result in termination without refund.

7. Limitation of Liability

Doxtree shall not be liable for indirect damages or delays beyond our control.
Maximum liability shall not exceed the amount paid for the specific service.

8. Contact

For support:
📧 Email: contact@doxtree.com

✅ 2. REFUND & CANCELLATION POLICY

Refund & Cancellation Policy
Last Updated: 04/02/2026

Doxtree follows a transparent refund policy.

Refund Eligibility

Refunds may be provided only if:

• Payment is deducted but order is not created

• Duplicate payment is made

• Service is not initiated due to Doxtree technical error

• Order is rejected before processing begins

Non-Refundable Cases

Refunds are not applicable if:

• Service processing has started

• User submits incorrect/incomplete documents

• User changes mind after order placement

• Application is rejected by government/external portals

• User fails to respond during processing

Professional service time and effort are non-refundable once initiated.

Refund Request Process

Email us at: contact@doxtree.com
Include:

• Order ID

• Payment Reference

• Reason for request

Refund Timeline

Approved refunds will be processed within 7–10 business days via original payment method.

✅ 3. PRIVACY POLICY

Privacy Policy
Last Updated: 04/02/2026

Doxtree respects your privacy and protects your personal information.

Information We Collect

We may collect:

• Name, email, phone number

• Billing information

• Uploaded documents/details for processing

• Transaction details via Razorpay

Use of Information

Your information is used for:

• Service fulfillment

• Verification and compliance processing

• Customer support

• Legal and regulatory requirements

Document Confidentiality

Uploaded documents are shared only with authorized professionals involved in service completion.
We do not sell or rent user data.

Data Security

We implement reasonable security measures to protect user data.

Third-Party Payments

Payments are processed via Razorpay. Doxtree does not store your card or banking details.

Contact

For privacy concerns:
📧 contact@doxtree.com

✅ 4. SHIPPING / DELIVERY POLICY (Digital Services)

Delivery Policy
Last Updated: 04/02/2026

Doxtree provides digital compliance and documentation services, not physical shipping.

Service Delivery Mode

All deliverables are provided through:

• User Dashboard

• Secure Digital Communication

Delivery Timeline

Typical processing time depends on:

• Document completeness

• Verification requirements

• External portal processing

Estimated timelines are indicative only.

No Physical Shipment

Doxtree does not deliver physical goods.
No courier/shipping charges apply unless explicitly mentioned.

✅ 5. CONTACT US PAGE (Razorpay Required)

Contact Us

Doxtree Support Team
📍 Business Address: ___________________________
📞 Phone: +91 70143 46855
📧 Email: contact@doxtree.com
🌐 Website: www.doxtree.com

Support Hours: Monday to Saturday (10 AM – 6 PM)

✅ 6. PRICING & SERVICE DISCLAIMER

Service Disclaimer

Doxtree is a professional facilitation platform.
All fees charged are for service assistance, documentation processing, and professional time.

Government fees (if any) are separate unless stated.

Approval/rejection is subject to government authority rules and is not guaranteed.